Williams deputy team principal Claire Williams has apologised after the outfit was caught up in a team orders row during the Malaysian Grand Prix.
Felipe Massa was informed to allow team-mate Valtteri Bottas into seventh place, to give the Finn a chance at attacking sixth-placed Jenson Button.
Massa disregarded the instruction and Williams admits that the team did not handle the situation correctly.
"For our fans, we want to apologise for that because we didn't handle it in the best way," she said.
"It's disappointing for people that look at Williams and expect to see our guys being able to go out there and fight for things and to let them down or whatever. It's not the way we want them to go. We didn't handle the situation for either of our drivers particularly well, so of course we've apologised to our drivers. It's the right thing to do, at the end of the day."
Williams nonetheless suggested that the drivers must race in the interests of the team.
"We are a racing team that needs to score the maximum amount of points in the constructors' championship, so both our drivers know that and understand that. As a team, those are the calls that we will be making to make sure that we gather the most amount of points.
"The objectives are to score the maximum points and to let our drivers race on the racetrack."